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Kwan Ho Lee
Posted in January
New Technology Features Aim to Improve
Asset Management for Pallet Customers

By Rose Anthony

CHEP, the global leader in pallet and container pooling services, is offering new functionality in PORTFOLIO+PLUS, its innovative customer-facing online tool. The new features make it even easier for users to submit service requests, perform online corrections and reconciliation and generate reports.

The company also upgraded the application to allow customers to access Invoice Management, Order Submission and History, Transaction Listings and Bulk Upload functionality. These features enhance the user’s ability to control pallet movements though the supply chain and facilitate decision–making processes.

“We view the newest version as a game changer that creates a customer experience well ahead of the competition. When we designed the application, we were completely focused on our customers’ experience,” said Carey Sealy, Director of Information Systems responsible for CHEP’s customer facing technology.

“In a world of technology, it is easy to be complicated and cumbersome,” he said. “PORTFOLIO+PLUS makes interactions with CHEP simple by streamlining processes, simplifying transactions and providing access to near real-time information. Customers now have more control of their accounts and information to help drive supply chain decisions.”

This latest upgrade results directly from customer feedback. CHEP collaborated with existing users to determine opportunities for productivity improvements and cost savings measures. This ongoing collaboration is another example of CHEP’s Better Everyday program and is driving further enhancements and improvements for our customers.

The technology “has evolved into a more user friendly application that affords the customer the ability to effectively download reports to Excel and process corrections in a more automated and timely fashion,” said Jeffrey Jankowski, Regional Distribution Manager, Rich Products Corporation, a leading supplier to the foodservice, in-store bakery and retail marketplaces.

“With the most-recent enhancement, which Rich Products has been fortunate to participate in, CHEP’s on-line matching tool has revolutionized the manner in which customers can execute their weekly reconciliation efforts. More importantly, CHEP has continued to staff their network with a world-class level of associates, which truly makes our partnership successful.”

In October, CHEP announced the Better Everyday program, which was launched to coordinate all of the company’s customer-facing efforts including PORTFOLIO+PLUS. Better Everyday is a service excellence and quality experience program that reflects extensive consultation and successful trials with major customers.

Acosta Acquires TrueDemand Software
Acosta Sales and Marketing Company has acquired selected assets from TrueDemand Software, a leading provider of store-level insights and analytics solutions for CPG companies. TrueDemand, based in Los Gatos, Calif., provides software and services that help CPG companies lift sales while improving store operations, replenishment and supply chain business processes.

TrueDemand’s solution enables client teams to assess daily sales performance and to take action on specific recommendations. The company was founded in 2004 by experts in retail science and the consumer product supply chain.

Pepsi to Distribute Dr Pepper Brands  
Pepsi has reached an agreement with Dr Pepper Snapple Group to make and distribute certain DPS products following completion of Pepsi’s acquisition of its two anchor bottlers: The Pepsi Bottling Group (PBG) and PepsiAmericas (PAS). The agreement between Pepsi and DPS, which will replace existing agreements PBG and PAS have with DPS, will have an initial term of 20 years, with automatic 20 year renewals.

Under the new agreement, Pepsi will distribute: Dr Pepper, Crush and Schweppes brands in the United States; Dr Pepper, Crush, Schweppes, Vernors and Sussex brands in Canada; and Squirt and Canada Dry brands in Mexico. The agreement was anticipated after Pepsi and its bottlers earlier this year reached an agreement under which Pepsi would acquire the two anchor bottlers. Pepsi is on track to complete the acquisitions, subject to regulatory and stockholder approval.
Commentary: As firms begin to realize the importance of putting focus towards the end-consumer in their supply chain, I feel this ability to concentrate on insights gained from them will allow for the aforementioned firms to great success. What about you? It should also be worth noting that bringing technology into these projects can bring on simultaneous colossal amouts of cost to the firm. Would this trade-off be worth it? I think so!
 

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